Job Openings >> Customer Service Representative
Customer Service Representative
Summary
Title:Customer Service Representative
ID:2019
Department:Client Services
Location:Buffalo, NY
Description
Nissha Medical Technologies is looking for Customer Service Representatives to join our team! In this role you will service customers and Field Sales Representatives in processing and controlling of orders through internal and external communications to satisfy customer needs and to attain departmental objectives. 

Essential Job Functions include:
1. Answer inbound telephone calls and inquiries from existing customers and prospects .
2. Process all orders/Expedites.
3.  Up sell and cross sell to our customers offering alternative solutions and providing complete customer satisfaction.
4. Proactively review backorder reports
5. Produce customer freight quotes working in conjunction with Logistic personnel.
6. Provide post-shipment follow-up to ensure personalized customer service.
7. Support all quality improvement programs.
8. Control and maintain stock and custom products as per cusotmer commitments/contracts, and inventory guarantees.

Requirements:
  • Required customer service or sales experience​​​​​​
  • Manufacturing Customer Service Experience preferred

Knowledge, Skills, & Abilities:
•    Excellent verbal and written communication skills
•    Ability to function positively/accurately under pressure 
•    Ability to organize and handle multiple assignments simultaneously/High Volume
•    Ability to objectively evaluate/analyze complex customer-related problems
•    Ability to work independently/Self-starter
•    Ability to deal effectively with others
•    High energy level
•    Must portray a positive, professional image, and attitude
•    Ability to accept criticism and use it for constructive means
•    Computer literacy required on standard business software
•    Ability to work flexible hours

Nissha Medical Technologies is an Equal Opportunity Employer; and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, NMT will provide reasonable accommodations for qualified individuals with disabilities.
If you need assistance with completing the online application process, please call 716-849-6360.

Alternatively, you can apply to this job using your profile on one of the following sites:


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CONTACT US
Nissha Medical Technologies
400 Exchange Street
Buffalo, NY 14204
Nissha Medical Technologies is the medical devices business unit and wholly owned subsidiary of Nissha Co. Ltd., a Japanese publicly held company based in Kyoto, Japan (TSE:7915).
Copyright 2020 Nissha Medical Technologies. All rights Reserved
The OEM trademarks identified herein are the trademarks of the respective OEMs, and not Nissha Medical Technologies. Nissha Medical Technologies disclaims any affiliation, connection or association between it's products and those of the respective OEMs.