Job Openings >> Customer Service Representative
Customer Service Representative
Summary
Title:Customer Service Representative
ID:1918
Department:Client Services
Location:Buffalo, NY
Description
Nissha Medical Technologies is looking for a Customer Service Rep, preferably fluent in French Canadian language. In this role you will service customers and Field Sales Representatives in processing and controlling of orders through internal and external communications to satisfy customer needs and to attain departmental objectives. This position includes a specific focus on Canadian customer accounts.

Essential Job Functions include:
1. Answer inbound telephone calls and inquiries from existing customers and prospects.
2. Process all orders/Um’s/Expedites.
3.  Up sell and cross sell to our Canadian customers offering alternative solutions and providing complete customer satisfaction.
4. Proactively review backorder reports on Canadian customer orders as assigned by Team Leader. 
5. Make outbound calls to existing Canadian customers in addition to prospecting for new potential customers. 
6. Produce customer freight quotes working in conjunction with Logistic personnel.
7. Provide post-shipment follow-up to ensure personalized customer service.
8. Support all quality improvement programs.
9. Control and maintain stock and custom products as per customer commitments/contracts, and inventory guarantees.
10. Work hand in hand with the International Customer Service Representative to achieve monthly, quarterly shipment goals. 
11.Support and be responsible for other duties and projects as assigned.

Requirements:
  • Four-year degree desirable; 2-year degree required
  • Preferrably Fluent in second language – French (verbal and written), preferably French Canadian language 
  • Required customer service or sales experience​​​​​​
  • Manufacturing Customer Service Experience preferred

Knowledge, Skills, & Abilities:
•    Strong command of the French language
•    Excellent verbal and written communication skills
•    Ability to function positively/accurately under pressure 
•    Ability to organize and handle multiple assignments simultaneously/High Volume
•    Ability to objectively evaluate/analyze complex customer-related problems
•    Ability to work independently/Self-starter
•    Ability to deal effectively with others
•    High energy level
•    Must portray a positive, professional image, and attitude
•    Ability to accept criticism and use it for constructive means
•    Computer literacy required on standard business software
•    Ability to work flexible hours

Nissha Medical Technologies is an Equal Opportunity Employer; and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, NMT will provide reasonable accommodations for qualified individuals with disabilities.
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CONTACT US
Nissha Medical Technologies
400 Exchange Street
Buffalo, NY 14204
Nissha Medical Technologies is the medical devices business unit and wholly owned subsidiary of Nissha Co. Ltd., a Japanese publicly held company based in Kyoto, Japan (TSE:7915).
Copyright 2020 Nissha Medical Technologies. All rights Reserved
The OEM trademarks identified herein are the trademarks of the respective OEMs, and not Nissha Medical Technologies. Nissha Medical Technologies disclaims any affiliation, connection or association between it's products and those of the respective OEMs.